Terms & Conditions

Welcome to Dukazu. By accessing our website and placing an order, you agree to comply with the following Terms & Conditions. These terms are designed to ensure a safe, transparent, and smooth shopping experience for all customers.

Please read them carefully before using our website.

1. General

By accessing and using the Dukazu website, you agree to follow all terms, policies, notices, and guidelines stated on this website.

If you do not agree with any part of these Terms & Conditions, we kindly request that you discontinue using our website and services.

By using our website, you confirm that you are providing accurate information and using our services lawfully and responsibly.

2. Products & Pricing

At Dukazu, we strive to display all product descriptions, pricing, images, and information as accurately as possible.

However:

✅ Product availability may change without prior notice
✅ Prices may be updated or modified at any time
✅ Minor variations in product appearance may occur due to lighting, photography, or screen display differences

We reserve the right to modify, discontinue, or update any product, pricing, or product description without prior notice.

3. Orders

When placing an order on Dukazu, customers agree to provide accurate, complete, and updated information, including shipping address, contact details, and payment information.

We reserve the right to:

🔹 Cancel or refuse orders if incorrect information is provided
🔹 Cancel suspicious or fraudulent transactions
🔹 Limit or decline orders under exceptional circumstances

Customers will be informed whenever applicable.

4. Payments

We offer secure payment methods to ensure a safe shopping experience.

All payments must be completed at the time of purchase through available payment methods listed on the website.

Your payment information is processed securely through trusted payment partners, and Dukazu does not store sensitive payment details.

5. Shipping

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery timelines may vary depending on:

📍 Delivery location
🚚 Courier partner delays
🌧️ Weather conditions or unforeseen circumstances
🎉 Public holidays or high-demand periods

While we strive for timely delivery, delays beyond our control may occasionally occur.

6. Returns & Refunds

If you receive a damaged, defective, or incorrect item, you may request a return or replacement according to our Return & Refund Policy.

To qualify for a return:

✅ Product must be unused
✅ Product must remain in original packaging
✅ Return request must follow the eligibility period mentioned in our policy

Refunds or replacements will be processed after inspection and approval of the returned item.

7. Intellectual Property

All content available on the Dukazu website, including:

🖼️ Images
📝 Text and product descriptions
🎨 Graphics and designs
🏷️ Logos and branding

is the intellectual property of Dukazu and may not be copied, reproduced, distributed, or used without written permission.

8. Limitation of Liability

Dukazu shall not be held responsible for any direct, indirect, incidental, or consequential damages resulting from:

🔹 Website usage
🔹 Product usage or misuse
🔹 Delays, interruptions, or technical issues beyond our control

Customers use the website and products at their own discretion and responsibility.

9. Changes to Terms & Conditions

Dukazu reserves the right to update, revise, or modify these Terms & Conditions at any time without prior notice.

Updated terms will be posted on this page, and continued use of the website will indicate acceptance of those changes.

10. Contact Us

If you have any questions, concerns, or need clarification regarding these Terms & Conditions, please feel free to contact us:

Company Name: Dukazu
📧 Email: Pree3911@gmail.com

Thank you for choosing Dukazu. We appreciate your trust and look forward to serving you! ❤️