Refund and Return Policy

At Dukazu, customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience for every customer. ❤️

If you receive a damaged, defective, or incorrect product, you may request a return or replacement within 3 days of receiving your order.

To be eligible for a return, the product must:

✅ Be unused and in its original condition
✅ Include original packaging, tags, and accessories (if applicable)
✅ Be reported within 3 days of delivery

Once we receive and inspect the returned item, our team will review the request and process a replacement or refund, depending on the situation and eligibility. 📦✨

Important Notes:

🔹 Returns are accepted only for damaged, defective, or incorrect items
🔹 Products must remain unused and in original packaging
🔹 Refund/replacement processing time may vary after product inspection

We are always here to help and make things right for you.

For return requests or any assistance, please contact us at:

📧 Email: pree3911@gmail.com

Thank you for shopping with Dukazu — your trust means everything to us! ❤️